We ship eligible products from U.S. warehouses to supported street addresses in the 48 contiguous United States and the District of Columbia. Availability depends on the item and delivery address.
We do not offer delivery to Alaska, Hawaii, U.S. territories, PO boxes, APO/FPO/DPO addresses, freight forwarders or destinations outside the United States.
Shipping cost and timing
Standard shipping is included in the product price for eligible orders. Any address without a supported delivery method cannot proceed to payment. Standard service does not include indoor placement, assembly or packaging removal.
Check the product page and delivery information shown before payment for the item’s dispatch and transit estimates. Dispatch means handover to the carrier; creating a shipping label alone does not mean the parcel has shipped. Transit estimates are not guaranteed delivery appointments.
We send shipment details to the email used for your order when tracking becomes available. An order with several parcels can have more than one tracking number.
Delays and address changes
If we cannot ship within the stated dispatch period, we will notify you, explain the delay and offer the choice required by law to accept a revised shipping date or cancel for a refund. We will not keep an unshipped order open indefinitely without the required consent. A refund due for non-fulfillment does not depend on our supplier reimbursing us.
Check your street address, unit number and ZIP code before paying. If a correction is needed, email [email protected] promptly. An address change may require cancellation and a new order; a request does not guarantee that a parcel can be redirected.
Help with a delivery
If a parcel is missing, damaged or incomplete, contact [email protected] with the order number and a description. Keep any useful packaging and photographs where practical. We will investigate and handle the issue under our Return & Refund Policy.
